Return Policy

Return & Replacement Policy

At Sariva Organics, we carefully pack and dispatch every order so that our products reach you in the best possible condition. As many of our products are food, grocery, personal-care and consumable items, we do not accept returns or exchanges once an order has been delivered.

However, we are committed to resolving genuine issues with your order.

When Can You Request a Replacement or Refund?

You may contact us if:

• You received a damaged or broken product.

• You received a wrong product or an incorrect quantity.

• The product received is leaking, spoiled or appears to be defective.

• The product is damaged during transit.

• There is any other genuine issue with the product that can reasonably be attributed to packing, handling or delivery.

What You Need to Do

Please contact us within 48 hours of delivery and provide:

1. Your order number.

2. A clear photograph of the product received.

3. Photographs of the packaging, including the shipping label.

4. A brief description of the issue.

For damaged products, photographs of the outer packaging and the product are particularly important as they help us investigate transit-related damage with our delivery partner.

Replacement or Refund

After reviewing the issue, Sariva Organics may offer, at its discretion:

• A replacement of the affected product, or

• A refund for the affected product, depending on the nature of the issue and availability of the product.

If a replacement is approved, we will arrange dispatch of the replacement product at no additional cost to you.

Refunds, where approved, will be processed to the original payment method or through the applicable payment channel.

Non-Returnable Products

Due to the nature of our products, the following are not eligible for return or exchange simply because you have changed your mind, ordered the wrong product, or no longer require the product:

• Organic and grocery products

• Pulses, grains and spices

• Oils and ghee

• Honey and other food products

• Jaggery and other consumable products

• Pickles, jams and other food preparations

• Handmade soaps and personal-care products

• Any product that has been opened, used or partially consumed

Change of Mind / Incorrect Order

We do not accept returns or provide refunds for products that have been correctly delivered but are no longer required, were ordered by mistake, or do not meet personal taste or preference.

Please review your order carefully before completing your purchase.

Cancellation of Orders

Order cancellation may be requested before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

Important Note

Natural and traditionally produced products may sometimes exhibit minor variations in colour, texture, aroma, size or appearance from one batch to another. Such variations are a natural characteristic of certain products and do not necessarily indicate a quality issue.

Contact Us

For any issue relating to your order, please contact Sariva Organics with your order number and relevant photographs within 48 hours of delivery.

We will review your request and do our best to provide a fair and appropriate resolution.

Sariva Organics reserves the right to determine the appropriate resolution based on the nature of the issue, supporting evidence and product availability.